FAQs

Orders

The best way to check our shipping costs is to add your new Tactacam to your cart (p.s. don’t forget the fully compatible Micro SD Card) and view your cart to see the total. But in all honesty, we understand this is very important and our awesome Flat-Rate Shipping (USPS) is only $5.99!

Category: Orders

Thanks for asking! As always, we want nothing but the best for you so we use UPS Ground Services with expected delivery between 3-5 business days once UPS has obtained your package. via UPS: Get guaranteed, date-scheduled, cost-effective delivery for commercial and residential shipments.

Category: Orders

Expected order processing may take between 2-3 business days. This is the point to which your new Tactacam is still in our hands and control. Shipping should be expected between 3-5 business days via UPS. Now of course this is when we hand over the package to UPS, who will then be the one to present you with your awesome new Tactacam.

Category: Orders

Your new Tactacam is packaged with all the included accessories and inserted in your stabilizer. All inside of a discreet brown box with appropriate packaging protection.

Category: Orders

We would be more than happy to update your address immediately.  Give our order support a call at (844) 482-2822 9AM-5PM CST.

Category: Orders

We have a large network of local retailers that can be found on our Dealers page.  And as always, you can purchase  your Tactacam directly on our website by clicking here or giving us a call to place your order with our order support at (844) 482-2822 9AM-5PM CST.

Category: Orders

Tech Support

Only in the newest stabilizers from Tactacam you will find a bolt and a set screw.  If the bolt becomes loose or out of your stabilizer, you can very easily fix it.  Located near the stabilizer bolt is a 1/32 Allen head set screw (please see the image below).  Insert the bolt into the stabilizer just enough for you to screw it into your bow and tighten and secure it by tightening the set screw.

unnamed

Category: Tech Support

Please follow the steps below to reformat your Micro SD Card when using a MAC OS X computer.

  1. Connect the SD card to your computer by using an external card reader.  Save all the files from your SD card that you want to keep to your computer before moving to step 2.  Formatting the SD card deletes all the data off of the card.
    1. Note – If you’re using a Micro SD card, please insert the Micro SD card into the SD card adapter that came with card.  Connect the SD card adapter to your computer by using an external card reader.
    2. Also note – Mac OS 10.6.5 or earlier does not support exFAT format, which most 64 GB SD cards are formatted to.  This means that you won’t be able to format or use exFAT card on your computer.  In this case, we’d recommend either upgrading your OS to 10.6.6 or later, or using an SD card that’s already formatted to MS-DOS (FAT) or FAT32 to complete the below steps.
  2. Open Disk Utility.  To do this, click on the magnifying glass in the top-right corner of your computer screen.  Type “disk utility” in the search box that opens, then click on the “Disk Utility” Application that comes up.
  3. Find the SD card in the left side of the window.  It’ll be named something like NO NAME or UNTITLED.
  4. Click the ERASE tab in the middle of the window.
  5. Next, click on the “Format” dropdown menu.  Select “MS-DOS (FAT)” if the card is 32 GB or smaller.  If it’s a 64GB card, please select “ExFAT”.
  6. A message will appear asking, “Are you sure you want to erase the partition “[YOUR SD CARD NAME]?”  Click “Erase”. Now the computer will delete the contents of your SD card and format it.  You’re all done.
Category: Tech Support

This can be caused by a few different things:

  • A low or dead battery
  • A bad USB connection
  • An incompatible MicroSD Card
  • A faulty USB cable
  • A fault within the Tactacam’s USB port

First, be sure your battery is properly charged by charging it fully.  Be sure to use the cord and wall adapter included and plugged into a 110v wall outlet.

Once you are certain your battery has a full charge, be sure you are making a proper and secure connection both to the Tactacam as well as to your computer.

Be sure you have a fully compatible MicroSD Card.  You card should not only be a Class 10 but also have at least 30mb/s speed setting or anything higher.  If you are unsure, please look up your MicroSD card model to double check.  We do have a fully compatible 32GB SanDisk Ultra MicroSD card available for purchase  by clicking here.  Just to double check to make sure your MicroSD card has not become faulty, you may want to try a different MicroSD card as well.

If you have checked all the above and you are still unable to have your Tactacam recognized on your computer, you may want to try another Micro USB (for the 1st model Tactacam) or a Mini USB (for the 2.0 models) cord.

If you have tried that and still getting the same result, please call us at (844) 482-2822 Ext. 1 between 9-5CST Mon-Fri.

Category: Tech Support

Yes you can.

There is a large variety of portable power supplies and external battery packs on the market today.  The allow you to charge it’s battery before you leave on your hunt, then allows for you to charge your Tactacam using the included charging cord.  Of course larger will be better so try finding one with a large charging time and you will see better results.  A power bank or external battery charger with at least a 10,000-15,000 mAh battery will work great.

Category: Tech Support

Yes, due to a Microsoft Surface being a Windows computer tablet, it is fully compatible without having to purchase or install additional apps or software. This makes it easy to view what you just recorded while being in the field.

Category: Tech Support

Yes you can. Most Android cell phones have a MicroSD card slot located on the back under the battery cover.  Simply remove your MicroSd card from your Tactacam and insert into your Android phone.  You may need to install a 3rd party app in order to play the Tactacam videos first. Below are a few we recommend:
Video Player for Android – Click Here

MX Player – Click Here

MoboPlayer 2.0 – Click Here

Category: Tech Support
  • Turning On Your Tactacam: Once you have prepared your Tactacam for operation, briefly press the power button, located on the top-center of your Tactacam, within 3 seconds the green LED indicator light comes on and you feel 1 long and 2 short vibrations. Your Tactacam will automatically start recording and the green LED indicator will begin to blink.
  • Turning Off Your Tactacam: Press and hold the power button for 3 seconds until you feel 2 long vibrations and the green LED indicator is no longer on. Your Tactacam is now powered off fully. This can be performed at any time, including while recording.
  • Pausing Your Tactacam: When your Tactacam is On and recording you may pause your recording by briefly pressing the button once (1 short vibration and solid green light). To resume, press once (2 short vibrations) and you are back to recording.
  • Standby Mode: While your Tactacam is On and has not been recording or inactive for 5 minutes (default setting), it will shut itself off to help you conserve battery life. During Standby you may start recording by pressing the button only once. Two short vibrations and a blinking green light in the button will indicate you are now recording again.
  • Charging Remove the back cap and plug the appropriate side of the provided USB cord into your camera. Then plug the other side of the USB cord into the provided wall charger or your computer. You will see a blue and red light. After 10 min there will only be a red light. Red light will remain on till the battery is fully charged.
  • Positioning Your Tactacam: While using the Stabilizer or gun mount be sure to position the power button facing upwards at all times. The camera lens should be pointed in the direction of the subject you wish to record.
Category: Tech Support

Step 1.  After removing your new Tactacam 2.0 from its package, you must remove the Tactacam from the stabilizer by unthreading the stabilizer bolt located on the bottom of the stabilizer.  The Tactacam will slide out once it’s loose.  *Note – Please make sure you do this in a safe location to avoid dropping the Tactacam and causing damage.
Step 2.  Once the Tactacam has been removed from both the packaging and the stabilizer, unscrew the End Cap which is on the opposite end from the Tactacam lens.
Step 3.  Now that the End Cap has been removed you will see the settings of your Tactacam.  Here you will want to check to make sure the battery is seated correctly by removing and reinserting firmly.

Step 4.  Choose your desired settings (Photo or Video Mode/ 720p or 1080p Resolution) and insert your Micro SD Card (sold separately).  The Micro SD Card should be inserted with the printed side facing the battery and the black side facing upwards towards the Photo/Video switch and mic.  Screw on the End Cap and you are now ready to operate your new Tactacam.

Step 5. Install the Tactacam Stabilizer on your bow. It is recommended, once the stabilizer is snug, to give 2 more full turns and center the camera with your bow.  It is important not to over tighten the rubber dampener between the bow and stabilizer.   The rubber damper will help r educe vibration and keep your camera in position.

Category: Tech Support

We are always looking for great ways to help fellow hunters make things a little easier.  By providing awesome new software in our 2.0 models, a few select Micro SD Card models are fully compatible.  View a few of these models below:

  • SanDisk Ultra 32GB MicroSDHC Add to cart
  • SanDisk Extreme 32GB MicroSDHC (SDSDQXL-032G)
  • Lexar 32GB SDHC 633x (LSDMI32GBBNL633R)

TactacamSDCardChart-300x93

Category: Tech Support

Your hunter-based Tactacam comes with a bow stabilizer allowing you to replace your current stabilizer and record true-depth field-of-view hunting footage.  Start by loosening the thumb bolt located on the bottom of the stabilizer, slide your Tactacam into place so the front of the Tactacam is flush with the front edge of the stabilizer and tighten the thumb bolt to hold the Tactacam into place.  Twist the stabilizer into the stabilizer threading on your bow until it is tight and give it an extra turn.  Then twist it backwards until the One-Touch power button is facing upwards and positioned correct.

Category: Tech Support

WINDOWS USERS – Connect your camera to a computer.  Go to “My Computer” (Windows XP) or “Computer” (Windows Vista, 7 or 8).  Depending on your latest Windows updates the two drives may automatically pop-up using Windows Autoplay feature.

  1. Open the Tactacam drive, sometimes labeled “no name” or “removable disc”.
  2. Copy the .text document. Sometimes labeled “Sample” or “Tactacam”.
  3. Open the SD Card drive, sometimes labeled “Tactacam SD” and Paste the .text document onto your SD Card. Be sure not to Paste this into either of the two folders “Video” , “JPEG” or “DCIM”.
  4. Once the .text document is on your SD Card, open it and make your updates and changes. Note: Please be sure to keep the date and time formats. This will be in military format.
  5. Once your updates and changes have been made, save the changes and eject or disconnect your Tactacam.Proceed to power on your Tactacam and record a short 1-2 minute video.
  6. Reconnect your Tactacam to your computer and check to see if the file of the 1-2 minute video you just recorded.  The date and time should now be updated.
  7. Start recording and sharing your hunts with confidence!

MAC USERS – With your sd card in your Tactacam and powered OFF, connect your Tactacam to your Mac.  Two separate drives will appear on your desktop.  One of the drives will be your SD Card and the other will be a read-only drive of your Tactacam.

  1. Open the Tactacam drive, sometimes labeled “no name” or “removable disc”.
  2. Copy the .text document.  Sometimes labeled “Sample” or “Tactacam”.
  3. Open the SD Card drive, sometimes labeled “Tactacam SD” and Paste the .text document onto your SD Card.  Be sure not to Paste this into either of the two folders “Video” , “JPEG” or “DCIM”.
  4. Once the .text document is on your SD Card, open it and make your updates and changes.  Note: Please be sure to keep the date and time formats.  This will be in military format.
  5. Once your updates and changes have been made, save the changes and eject or disconnect your Tactacam.
  6. Proceed to power on your Tactacam and record a short 1-2 minute video.
  7. Reconnect your Tactacam to your Mac and check to see if the file of the 1-2 minute video you just recorded. The date, time and changes should now be updated.
  8. Start recording and sharing your hunts with confidence!
Category: Tech Support

We understand you may want to your own stabilizer so we have included a universal mount with every Tactacam to use on the riser of your bow.

Category: Tech Support

The file format is .MOV.  The video aspect ratio: 16:9 Format H.264 Full HD 1080 30fps and 720p 60fps.

Category: Tech Support

Every Tactacam Gun Package comes included with a gun mount that fits most shotgun barrels, rifle barrels and scopes.  On shotguns you will want to mount your Tactacam using the gun mount on the bottom side of the barrel and closer to the magezine if you want the end of your barrel in the video or closer to the middle of the barrel if you do not want to see the barrel in the video.  Safety Note: Please do not mount your Tactacam to the very end of your barrel making the Tactacam stick out past muzzle.

You can also buy the gun mount here… https://www.tactacam.com/shop/custom-gun-scope-mount/

Category: Tech Support

The quickest way to determine which model you have is to use the photo below as a reference.  The Tactacam 2.0 is only available in flat black and has the Tactacam logo on either side of the camera body.  The early Tactacam came in a variation of color and camo options and do not have the Tactacam logo on the camera body.

tactacam2.0

Category: Tech Support

Step 1:

Make sure your Tactacam is fully shutdown.  Be sure to have the SD Card in the camera.  Unscrew the audio or waterproof end cap and attach the provided USB cord to the Tactacam then to the computer as well.

Step 2:

Using a Windows computer:

  • After attaching the Tactacam, you will need to click on either “My Computer” (Windows XP) or “Computer” (Windows Vista, 7 or 8.1).  *Either of which can easily be found by clicking on the Windows Start Menu button located in the lower left of your computer screen.  Once here, you will see 2 additional drives, one of the drives will be the SD Card and the other will be the Tactacam itself (only used for changing the date and time – this provides no additional storage).  You will need to open both to know which of the two is the SD Card (depending on your Tactacam, it may name the SD Card “Tactacam SD”).

Using a Mac:

  • After attaching the Tactacam to your Mac computer, you will see 2 available drives located on your desktop.  You will need to open both to know which of the two is the SD Card (depending on your Tactacam, it may name the SD Card “Tactacam SD”).

Step 3:

  • At this point, you can drag and drop the file(s) onto your desktop or to a specific folder by holding down and left clicking.
Category: Tech Support

Please follow these steps to try resolving your concern.  Note: Always shutdown your Tactacam before charging:

  1. Make sure the battery is seated correctly.  To do this, apply forward pressure until you feel the spring-loaded terminals.  Apply the end cap and try to power on your Tactacam.
  2. Check to see if there is a red or green light in the power button?  Also, while the Tactacam is attached to a charger, push the battery inwards to see if it begins charging with a red-solid light.
    • Red-Solid: Indicates the battery is charging correctly.
    • Red-Flashing:  Indicates the battery is still not seated inside of the Tactacam properly.  This may also consist of a  Solid Green with a Flashing Red light.
    • No Light:  (A) Try a different outlet first.  (B) Try to charging it directly to a computer with the included USB cable.
  3. Make sure to check your connections.  Ensure your USB cable is properly attached to the power source as well as attached properly to the Tactacam.
  4. Check your USB cable.  To do this, if available try a different USB cable. (Mini-USB)
  5. If you have tried all steps provided above, please fill out the form below to contact a Tactacam support specialist.
Category: Tech Support

Here are the steps to try and fix your concern:

  1. Be sure to charge your battery fully.
    • Unscrew the end cap
    • Attach the USB cord to the Tactacam then attach the other end into the included wall charger.
    • Now plug the wall adapter into a 110-120v wall outlet.
  2. Check to see if your battery is seated correctly.
    • Apply forward pressure until you feel the spring-loaded terminals.
    • Apply the end cap and try to power on your Tactacam.
  3. When pressing the One-Touch power button, be sure you press firm enough to feel a click.
  4. If you have tried all steps provided above, please fill out our contact form HERE to contact a Tactacam support specialist.
Category: Tech Support

Should not take no longer than 2.5hrs from a fully dead battery. Typically it should take 1.5-2hrs depending on the current level of charge.

Category: Tech Support

Thank you for asking.

In order for your Micro SD Card to be compatible, you need one of the following:

  1. A SanDisk Ultra, Ultra Plus, Extreme, Extreme Plus or Extreme Pro.  16GB, 32GB or 64GB.  These are often two tone is color, Red/Grey.
  2. Lexar 633x High-Performance Micro SD Card.  32GB.

An incompatible Micro SD Card such as any PNY brand and models will not work.  They be work for a short while but will begin to present incompatibility concerns.  Such as a Green Solid LED light.  Also, any all-black SanDisk models will give the same results as PNY cards.

Category: Tech Support

Please follow the steps below to reformat your Micro SD Card when using a Windows computer.  Applies to Windows XP, Vista, 7 and 8.

Windows XP & Windows Vista – Check out this video which contains the steps to format the SD card.

Windows 7 & 8 – Check out this video which contains the steps to format the SD card.

Category: Tech Support

Tactacam User Manual