REVEAL
Troubleshooting and
Warranty Portal
Let's Get You Back in the Field
Quick troubleshooting. Straightforward warranty support. No runaround.
Your gear should work as hard as you do. If something isn’t right with your REVEAL camera or accessory, start here. We’ll gather a few details, help troubleshoot the issue, and connect you with the right next step. If your product qualifies under Tactacam’s 1-year limited warranty, we’ll guide you through the warranty and replacement process.
Our U.S.-based Customer Support team is ready to make it simple—so you can spend less time dealing with equipment issues and more time in the field.
How It Works
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1
Tell us about your gear
Select your camera or accessory and provide the requested product information.
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2
Describe the issue
Answer a few questions to help us understand the problem and so we know how to fix it.
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3
Review your options
Based on your product and issue, we’ll guide you through troubleshooting, connect you with Customer Support, or handle your Advance Replacement request.
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4
Get back in the field
We’ll make sure your product is either fixed or replaced so you can get back to doing what you love ASAP.
Try a Quick Fix First
Want the fastest route back to the field? Many trail camera issues—like connectivity or power—can be resolved in just a few minutes with a quick settings refresh or firmware update. Try a quick fix before submitting a claim.
Start Troubleshooting
Before You Start A Camera Claim
A few quick steps will speed the process:
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1
Have the camera in-hand.
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2
Complete the basic recommended troubleshooting (note: most troubleshooting is best done with a fully charged lithium cartridge or fresh AA batteries).
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3
Do not cancel your camera’s plan.
Once you’re ready, we’ll collect your camera information, review the issue, and determine the best next step.
Get Started with Your Warranty Claim
Camera Claims
We know that every day in the field counts. If your camera is eligible for Advance Replacement, we’ll rush a replacement to your door before you even ship your current camera back.
- Available for eligible REVEAL cellular trail cameras
- Replacement options are based on product availability and warranty eligibility
- Your current camera must be returned within the required timeframe
- Warranty requests that aren’t eligible for advanced replacement will be manually reviewed by our U.S.-based Customer Support team
Accessory Claims
Having trouble with an accessory? Submit the details through this portal, and our Customer Support team will review your request and contact you with the next steps.
Eligible accessories include:
- Battery Cartridges
- Mounts
- Antennas
- Solar Panels
- Other qualifying authentic REVEAL accessories
REVEAL Limited Warranty
Eligible REVEAL cameras and accessories are covered by Tactacam’s 1-year limited warranty against manufacturing defects in materials and workmanship.
- Eligible REVEAL cellular trail cameras and accessories are covered
- Camera coverage period is one year from the camera’s original activation date. Accessory coverage begins at time of purchase.
- Applies to confirmed manufacturing defects in materials or workmanship
- Includes repair or replacement with a comparable product at Tactacam’s discretion
- Accidental damage or misuse
- Damage caused by wildlife or people
- Damage resulting from environmental events
- Unauthorized modifications or repairs
- Damage from normal wear and tear
Frequently Asked Questions
What does the Tactacam limited warranty cover?
Eligible REVEAL products are covered for one year against manufacturing defects in materials and workmanship. Damage caused by accidents, improper use, unauthorized modifications, or normal wear and tear is not covered.
How do I know if my camera is still under warranty?
REVEAL camera warranty eligibility is generally based on the camera's activation date. Submit your camera information through the portal, and we'll help confirm its eligibility and determine the appropriate next step.
Does submitting a request guarantee a replacement?
No. Each request is reviewed based on the product, issue, troubleshooting completed, and warranty eligibility. Depending on the results, we may provide additional troubleshooting, connect you with Customer Support, repair the product, or offer an eligible replacement.
What is Advance Replacement?
For approved REVEAL camera claims, Advance Replacement allows us to ship you a replacement before your current camera is returned. You'll receive return instructions, and the original camera must be returned within a required timeframe.
Can I submit a warranty request for an accessory?
Yes. Select your accessory in the portal and provide the requested information. Your submission will be sent to our Customer Support team, who will review the issue and contact you with the next steps.
What should I have ready before starting?
Have the product with you along with any proof of purchase. For cameras, please obtain the IMEI of your camera from the REVEAL app by selecting the camera and scrolling down to Device Info.
What should I do with my camera's service plan?
If troubleshooting does not resolve the issue, suspend the camera's service plan before submitting your request—but do not cancel it. Suspending the plan helps preserve your account setup while the request is reviewed.
Will I receive the same camera model as my replacement?
When possible, we'll provide the same model. If it is unavailable, Tactacam may provide a comparable replacement based on product availability and warranty eligibility.
Where can I find troubleshooting steps for my camera?
Visit our Troubleshooting Guide for step-by-step help with common issues, including power, connectivity, SD cards, firmware, and photo delivery. Select your camera model to make sure you're following the right instructions.
What basic troubleshooting should I try first?
Start by checking that the camera has fresh, compatible batteries, that the SD card meets the camera's requirements, and that all connections are secure. Then confirm the camera's signal strength, check the settings, and ensure it has the most recent firmware. Our Troubleshooting Guide walks you through each step for your model.
How do I format my SD card or check for a firmware update?
Instructions vary by camera model—open the Troubleshooting Guide and select your camera to access the correct steps. Remember that formatting an SD card permanently erases its stored data, so save anything you want to keep first.
Can I use this Warranty Portal for my DEFEND camera?
Looking for DEFEND warranty support? While this portal is dedicated to REVEAL products, our DEFEND support team is ready to help get you taken care of. Head over to DEFEND Shipping, Returns + Warranty to get started.
Need Help?
Our U.S. based customer service team is here!